Frequently Asked Questions

Choose a subject from the list below to view the most frequently asked questions. If your question is not covered or you need more help, please contact us.

Website & Online Booking

Online Booking Service

Find answers to common questions about using europcar.com to make reservation for a rental car


Insurance & Optional Protections

Everything you need to know about mandatory and optional insurance cover


Rental Process Information

Collecting the vehicle

Learn more about the process at pick-up time


During the rental

Get useful information for your rental


Returning the vehicle

Learn more about the process at return time


Vehicles Information

Learn more about selecting your rental car and our vehicle choice around the world


Loyalty Programmes & Services

Registration & My Europcar

Learn more about Europcar ID members registration and the "My Europcar" section


Frequent Flyers Programmes

Get useful information about our miles accrual / miles redemption policies with our Frequent Travelers Partners.


Europcar Loyalty Cards & Services

Learn more about our loyalty cards and services